Our Approach to COVID-19
Message from our President
No one could have prepared nor imagined what has transpired in our country since the outbreak of COVID-19. Life seemed to shift in one swift second. The way we work, teach, learn and simply go about our daily lives has required ongoing patience and creativity.
As your foodservice partner, we understand that re-opening your dining space is just one piece of your re-opening plan. Quest wants to assure you that we have been working diligently on your behalf to get you up and running in your kitchens and dining space.
Although there will be modifications to the “way” we serve our food during this time, we want to assure you that the quality of “what” we serve will not change. We will be preparing meals daily, from fresh, high quality ingredients that adhere to Quest’s Food Philosophy while adhering to CDC guidelines.
Outlined below are service modifications and commitments we have made to prioritize safety, sanitation and productivity . We are prepared to open with confidence and look forward to seeing you.
Nick Saccaro
President, Quest Food Management Services
Menu & Service Modifications
Quest has made modifications to ensure your meal is served in the safest and freshest way possible. These service changes include:
Eliminating self-serve options including salad, veggie and fresh fruit bars.
Increasing grab and go meal options.
Purchasing sustainable and earth friendly disposable packaging when available.
Eliminating shared condiment stations and providing individual condiment packets.
Utilizing wrapped cutlery or touchless dispensaries for cutlery.
Encouraging a cashless payment system and/or touchless transactions wherever possible.
Expanding mobile ordering and contactless delivery and pick-up.
Safety & Sanitation Enhancements
The following safety & sanitation enhancements are standard across all of our accounts:
Posting appropriate signage and floor decals to maintain social distancing.
Wearing proper personal protective equipment (PPE) including gloves and masks.
Protecting our guests and our employees with the addition of barriers at check-out and
pick-up areas.Increasing the frequency for sanitizing our work stations, tools, equipment, and high touch surfaces.
Sanitizing surfaces between each customer transaction when touchless pay is not possible.
Classroom Delivery Service
When Classroom Delivery is required:
Ensuring the safe holding and transport of food.
Packaging individually, fresh made meals daily.
Ensuring a safe hand-off of meals to the classroom, all those involved wearing PPE.
Assigning specific employees to specific classrooms to minimize number of persons involved with service.
Catering Service Modifications
Quest has made modifications to our catering service to include:
Eliminating self serve style buffets.
Serving in individually packaged containers from a redesigned menu.
Altering set-up to increase spacing between guests.
Adhering to CDC guidelines for leftovers.
Quest Employee Safety and Sanitation Practices
Quest requires all employees, vendor or visitor, volunteers or guests to abide by the recommendations provided by the CDC which include:
Staying home if sick.
Checking temperatures daily.
Implementing daily health checks for symptoms.
Designating an employee to monitor that social distancing and increased sanitation guidelines are adhered to.
Redesigning workflows to ensure social distancing in our kitchens and workspaces.
